Possible data loss from secondary environments

Incident Report for GovCMS

Resolved

This incident has been resolved.
Posted Nov 11, 2022 - 08:49 AEDT

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 10, 2022 - 14:01 AEDT

Investigating

We have noticed that in a small number of cases, secondary environment deployments are having issues that cause the database to be re-synced from production - copying over previous data.
We are investigating the issue.
Only a handful of customers have been affected.
Customers concerned about this should take DB backups of their secondary environments before issuing deployments, just in case.
If you experience this in your site, please advise us by logging a ticket with the Service Desk.
Posted Nov 08, 2022 - 12:35 AEDT
This incident affected: GovCMS Projects (Individual websites).
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