All Systems Operational

About This Site

GovCMS: Content management and website hosting for the Australian government. Managed by the Department of Finance with service delivery partners Salsa Digital and amazee.io

Uptime over the past 90 days. View historical uptime.
GovCMS Hosting and Infrastructure Operational
90 days ago
100.0 % uptime
Today
Hosting Infrastructure (Amazon EKS) Operational
90 days ago
100.0 % uptime
Today
Akamai CDN cache Operational
90 days ago
100.0 % uptime
Today
AWS Compute (Sydney) Operational
90 days ago
100.0 % uptime
Today
AWS S3 Storage (Sydney) Operational
90 days ago
100.0 % uptime
Today
AWS LoadBalancer (Sydney) Operational
90 days ago
100.0 % uptime
Today
GovCMS E-mail relay (AWS Simple Email Service) Operational
90 days ago
100.0 % uptime
Today
HTTPS Redirect Service Operational
90 days ago
100.0 % uptime
Today
GovCMS Projects Operational
90 days ago
99.98 % uptime
Today
Individual websites ? Operational
GovCMS Sites Dashboard Operational
90 days ago
100.0 % uptime
Today
GovCMS Sites Logging System (OpenSearch) ? Operational
90 days ago
100.0 % uptime
Today
GovCMS GitLab ? Operational
90 days ago
100.0 % uptime
Today
Deployment Infrastructure ? Operational
90 days ago
99.94 % uptime
Today
Lagoon API Operational
90 days ago
100.0 % uptime
Today
GovCMS Service Desk (Freshdesk) ? Operational
90 days ago
99.86 % uptime
Today
Freshdesk email notifications Operational
90 days ago
100.0 % uptime
Today
Freshdesk search Operational
90 days ago
100.0 % uptime
Today
Freshdesk incoming emails Operational
90 days ago
100.0 % uptime
Today
Freshdesk outgoing emails Operational
90 days ago
99.46 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Regular Weekly Maintenance - GovCMS May 31, 22:00 - Jun 1, 06:00 AEST
We are conducting regular maintenance on our systems.
Posted on May 24, 06:00 AEST
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022
Regular Weekly Maintenance - GovCMS
Completed - The scheduled maintenance has been completed.
May 25, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 AEST
Scheduled - We are conducting regular maintenance on our systems.
May 17, 06:00 AEST
May 24, 2022
Lagoon Minor Release
Completed - The scheduled maintenance has been completed.
May 24, 22:08 AEST
Update - Opensearch maintenance is still in progress but is now expected to take longer than originally scheduled.
May 24, 18:28 AEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 24, 17:20 AEST
In progress - Lagoon Update completed, opensearch maintenance is continuing
May 24, 17:20 AEST
Verifying - Verification is currently underway for the maintenance items.
May 24, 17:16 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 17:01 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 24, 05:53 AEST
Scheduled - We will be rolling out a minor release for Lagoon. Expecting minimal interruption, with intermittent API access during this period. This will not affect any running environments but might cause short delays in deployments, access to the Dashboard or API.

We will also be upgrading OpenSearch as well. Expect interruptions of the logging visualisation service. No log loss is expected.
May 19, 12:33 AEST
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
GovCMS D9 update 2.15.0
Completed - The scheduled maintenance has been completed.
May 19, 12:58 AEST
Update - Deployment of D9 2.15.0 is complete for production sites and is now commencing on non-production sites. The deployment block has now been lifted.
May 18, 12:13 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 17, 16:45 AEST
Scheduled - GovCMS D9 update 2.15.0

Advice
- Who is affected: GovCMS Drupal 9 (D9) community
- Distribution was updated on Tuesday 17 May 2022
- It addresses a recent security advisory issued by Drupal.org
- CKEditor Fake Objects module has been added to the distribution.
- No outages are expected to websites during the deployment process.
- The D9 distribution will continue to be supported after this update.
- If you have any concerns, raise a ticket at https://www.govcms.support

Deployment schedule plan:
- Commence from 5am Wednesday 18 May 2022
- Conducted throughout the daytime and into the evening.
- Production branches completed by 10am Thursday 19 May 2022.
- Non-Production branches completed by 10am Friday 20 May 2022.

❗ IMPORTANT NOTICE 1: deployments during maintenance window
- During the scheduled maintenance window, ALL D9 SaaS deployments will be blocked while we deploy to the D9 Production branches.
- PaaS and D7 deployments schedules are not impacted.


❗ IMPORTANT NOTICE 2: for customers with configuration management enabled
- The latest configuration from your production database has been created for you in GitLab in a branch called action-required/latest-config-export.
- You need to review and test the changes in the merge request. Once you are satisfied, please check the “Delete source branch” box and click “Merge”.
- This MUST be done before any new commits.
- All subsequent deployments will be blocked in the CI pipeline until this merge request branch is deleted
- Not merging the latest configuration provided could result in your new database configuration reverting to an older version when you next deploy, potentially causing issues for your website.
- If no merge request is lodged after a release then no configuration has changed and no further action is required.


Module updates
- PHP from 7.4 to 8.1
- Add CKEditor Fake Objects module 8.x-1.1 (https://www.drupal.org/project/fakeobjects/releases/8.x-1.1)

Information for PaaS customers
- If you use the GovCMS D9 distribution. You should aim to apply this update to your distribution as soon as possible.
- Updated files will be available from https://github.com/govCMS/GovCMS/releases/tag/2.15.0
- If you manage your own distribution, no further action required
May 17, 15:22 AEST
May 18, 2022
Regular Weekly Maintenance - GovCMS
Completed - The scheduled maintenance has been completed.
May 18, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:01 AEST
Scheduled - We are conducting regular maintenance on our systems.
May 10, 06:00 AEST
May 17, 2022
Emails from Service Desk failing to deliver
Resolved - This incident has been resolved.
May 17, 08:42 AEST
Monitoring - The GovCMS Service Desk has now changed email configuration so that all emails will be sent from govcms.support@salsadigital.com.au. The SPF configuration on this address meets stricter email client requirements, where a problem was encountered previously.

The issue will continue to be monitored throughout the week.
May 14, 14:37 AEST
Update - The GovCMS team has confirmed that stricter mail servers are rejecting some inbound Service Desk emails based on the SPF settings in the Freshdesk mail server.

We are working with Freshdesk to update the mail server settings. Alternatively, we may switch to a different sending address for Service Desk emails.
May 13, 18:35 AEST
Identified - Emails from GovCMS Support are bouncing for some customers today. We are working on the issue.

If you have raised tickets, please keep across the responses by logging into the interface at https://govcms.freshdesk.com.
May 13, 11:12 AEST
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
May 13, 2022
May 12, 2022
Preview the PHP 8.1 upgrade - extended to Friday 6 May 2022
Completed - The scheduled maintenance has been completed.
May 12, 12:55 AEST
Update - The deadline for previewing how the PHP 8.1 upgrade will affect your website has now passed. It ended on COB 6 May 2022.. At this stage the rollout is planned for a release next week. More information will be available in the coming days.
May 12, 12:54 AEST
Update - We have listened to requests and the opportunity to preview how the PHP 8.1 upgrade will affect your website has been extended to 6 May 2022.
May 2, 16:36 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 11:01 AEST
Scheduled - Who is affected: GovCMS Drupal 9 SaaS community

Advice
You are invited to preview how the PHP 8.1 changes will affect your website.

We have listened to requests and the opportunity to preview how the PHP 8.1 upgrade will affect your website has been extended to 6 May 2022.

You will need to login to the dashboard using your GitLab credentials to determine the URL for your preview. This will not count towards your maximum number of environments in your project. Your URL will look similar to https://nginx-preview-update-MYPROJECT.govcms7.amazee.io. You will need to submit a service desk ticket if you require access to your dashboard.

Reminder: non-production feature branches may take a few minutes to load.

You will need to prioritise and resource the checking of your site, as this will alert you to any issues when PHP 8.1 is applied. You should check the functionality of your site including theme, content types, webforms and integration with external services. This PHP change will not affect your site's content.

If there is functionality in the preview feature branch not working consult your developers and if required, advise the GovCMS Service Desk

If you have any concerns, raise a ticket at https://www.govcms.support
Apr 11, 10:53 AEST
← Incident History Powered by Atlassian Statuspage